Shipping Policy

At touchlandusstore.com, we strive to process and ship your Hand & Fragrance Mists orders efficiently, ensuring timely delivery to your doorstep. This Shipping Policy outlines our processes, timelines, and important details related to the shipping of your orders, helping you understand what to expect after placing a purchase with us.

1. Order Processing Time

All orders placed on touchlandusstore.com are processed within 1-3 business days from the date of order confirmation. Processing time includes verifying your order details, confirming payment, and preparing your Hand & Fragrance Mists for shipment. Please note that business days exclude weekends and major holidays, which may extend processing times slightly.

2. Delivery Timeframes

Once your order is processed and shipped, the estimated delivery time is 6-12 business days from the date of shipping. This timeframe is an estimate and is subject to change based on factors beyond our control, including but not limited to customs processing, weather conditions, carrier delays, and regional shipping restrictions.
We work with trusted shipping carriers to ensure your order is delivered as quickly as possible, but we cannot guarantee the exact delivery date. Delivery times may vary slightly depending on your shipping location and any unforeseen delays.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email at the email address you provided during checkout. This email will include a tracking link that allows you to monitor the progress of your package at any time. You can use this link to check the current location of your order and view an estimated delivery date.
If you do not receive a shipping confirmation email within 4 business days of placing your order, please contact our customer service team at [email protected] with your order number, and we will assist you in tracking your order.

4. Shipping Restrictions

We ship to most locations worldwide, but there may be certain regions or countries where shipping is restricted due to local regulations, import laws, or carrier limitations. If your shipping address is in a restricted area, we will notify you via email after you place your order and issue a full refund to your original payment method.

5. Customs, Duties, and Taxes

When shipping internationally, your order may be subject to customs fees, duties, or taxes imposed by your country or region. These charges are not included in your order total and are the sole responsibility of the customer. touchlandusstore.com is not responsible for calculating, collecting, or paying these additional fees.
Customs processing times vary by country and may extend the overall delivery timeframe. We recommend checking with your local customs office for more information on applicable fees and processing times.

6. Lost or Missing Packages

If your package is marked as delivered by the shipping carrier but you have not received it, please first check your surrounding area (e.g., mailroom, porch, neighbor’s house) for the package. If you still cannot locate your package, contact our customer service team within 7 days of the estimated delivery date with your order number and tracking information.
We will work with the shipping carrier to investigate the status of your package. If the package is confirmed lost, we will offer a full refund or reshipment of your order (at your choice), subject to verification by the carrier.

7. Delayed Shipments

While we strive to meet the stated processing and delivery times, delays may occur due to unforeseen circumstances such as weather, carrier disruptions, or high order volume. If your order is delayed beyond the estimated delivery timeframe, please contact us at [email protected], and we will provide you with an update on your order status.

8. Contact Us

If you have any questions, concerns, or need assistance with your order’s shipping, please contact our customer service team at [email protected]. We will respond to your inquiry within 24-48 business hours and work to resolve any issues promptly.
This Shipping Policy is subject to updates from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend checking this page periodically for the latest information.
— The touchlandusstore.com Team